Dugmore, Jenny
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Capacity Management (Achieving ISO/IEC 20000)
Introduction to the ISO/IEC 20000 Series: IT Service Management
The Differences Between BS 15000 and ISO/IEC 20000 (Achieving ISO/IEC 20000)
Achieving ISO/IEC 20000: Keeping the Service Going
Why People Matter (Achieving ISO/IEC 20000)
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